Privacy Policy

MetaDOS LLC, doing business as DOS AI ("DOS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, API services, and related products (collectively, the "Services").

1. Information We Collect

Information You Provide

Account Information: When you create an account, we collect your name, email address, and password.
Payment Information: When you make purchases, we collect billing information through our payment processor (Stripe). We do not store your full credit card number.
API Usage Data: We log API requests including timestamps, endpoints called, and token usage for billing and analytics purposes.
Communications: When you contact us, we collect the information you provide in your messages.

Information Collected Automatically

Log Data: IP address, browser type, device information, pages visited, and timestamps.
Cookies: We use cookies and similar technologies to maintain sessions and improve user experience.
Analytics: We use analytics services to understand how users interact with our Services.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send technical notices, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Comply with legal obligations

3. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. API request logs are retained for 90 days. We may retain certain information as required by law or for legitimate business purposes.

API Input/Output Data

By default, we do not store the content of your API requests or responses. Input and output data is processed in memory and not persisted after the request completes. If you opt into features that require data storage (such as conversation history), that data will be stored securely and can be deleted upon request.

4. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third parties that perform services on our behalf (payment processing, analytics, hosting).
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete your personal information
Export your data in a portable format
Object to or restrict certain processing
Withdraw consent where applicable

To exercise these rights, please contact us at privacy@dos.ai.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@dos.ai
Address: MetaDOS LLC, 1007 N Orange St. 4th Floor, Suite 2878, Wilmington, DE 19801